General Questions
Can I purchase consumables?
You can purchase swing sticks, dedicated stickers, and specially marked golf balls. If the item you need is not listed, please contact Customer Support.
What is the warranty period?
The warranty period is one year from the date of purchase. Repairs after the warranty period are subject to a fee.
Where can I download the user manual?
Visit www.squaregolf.com and go to the SUPPORT page to download the user manual.
Do I need a subscription to use Square Golf?
No. Square Golf does not require a monthly or annual subscription to access its basic practice features, including the Driving Range.
Both the HOME Edition and OMNI Edition use a credit-based system for golf course simulation. Each device includes 1,000 welcome credits, and additional credits can be purchased as needed. Credits do not expire.
What devices and operating systems are supported?
Square Golf supports compatible Windows PCs and selected mobile devices, depending on the product edition and application.
Please check the system requirements on our website before installing the application.
ChromeOS devices, including Chromebooks, are not currently supported.
For the best experience, we recommend using a device that meets or exceeds the recommended system requirements.
Can I use Square Golf without an internet connection?
An internet connection is required for certain functions, such as account login, software updates, and online services.
Practice features, including the Driving Range, can be used without an internet connection.
For the best experience, we recommend maintaining a stable internet connection when using golf course simulation or online features.
How do I update the Square Golf app and device firmware?
To ensure optimal performance and access to the latest features, we recommend keeping your Square Golf application and device firmware up to date.
For mobile devices, check the relevant app store for available application updates.
For Windows PCs, download and install the latest version of the application from the official Square Golf website.
When a firmware update is available, follow the instructions provided through the Square Golf application.
Do not turn off the device or interrupt the update process until it is complete.
Can I use Square Golf with third-party golf simulation software?
Yes. Square Golf is compatible with a wide range of third-party golf simulation software, including GSPro, E6 CONNECT, and Awesome Golf.
Compatibility and available features may vary depending on the Square Golf edition and the third-party software.
Third-party software may require a separate license purchase or subscription. For licensing and subscription details, please visit the respective software provider's website.
For detailed compatibility information and connection instructions, please refer to the SOFTWARE page on our website.
What is the difference between the HOME Edition and OMNI Edition?
Both the HOME Edition and OMNI Edition are camera-based golf launch monitors designed to provide accurate ball flight data and an immersive golf simulation experience.
The HOME Edition is designed exclusively for indoor use and features two high-speed cameras. Specially marked golf balls are required for spin measurement.
The OMNI Edition supports both indoor and outdoor use and features four high-speed cameras. It also provides additional club data and impact location analysis.
The OMNI Edition also features a built-in display, allowing users to view measurement data without connecting to an external screen.
For a detailed comparison, please refer to the respective product pages on our website.
Can Square Golf be used outdoors?
The OMNI Edition supports both indoor and outdoor use.
The HOME Edition is designed for indoor use only and is not recommended for outdoor operation.
When using the OMNI Edition outdoors, avoid placing the device where strong direct sunlight enters the camera lenses, as this may affect measurement performance.
For the best results, position the device according to the recommended setup guidelines.
Can both right-handed and left-handed golfers use Square Golf?
Yes. Square Golf supports both right-handed and left-handed golfers.
Select the appropriate handedness setting in the Square Golf application and position the launch monitor according to the setup instructions.
When switching between right-handed and left-handed players, the device may need to be repositioned.
Please refer to the user manual for detailed setup instructions.
Can multiple players use the same device?
Yes. Square Golf supports multiplayer golf simulation, allowing up to four players to participate in a game using a single launch monitor.
Player settings can be configured within the Square Golf application.
Please note that available multiplayer features may vary depending on the selected game mode or third-party simulation software.
How can I contact Square Golf Customer Support?
If you need assistance with your Square Golf product, please visit the SUPPORT page on our official website.
Before contacting us, we recommend checking the FAQ and troubleshooting guides, as they may help resolve common issues.
When submitting a support request, please provide the following information whenever possible:
- Product model (HOME Edition or OMNI Edition)
- Device serial number
- Application version and operating system
- A detailed description of the issue
- Relevant screenshots or videos
Providing this information will help our support team identify the issue and assist you more efficiently.